1. DELIVERY: Free standard home and selected stores delivery via Ninja Van. Standard delivery times (3-6 working days) may get extended an additional 24 to 72h (working days) during Black Friday.

2. PAYMENT METHODS: Credit and debit card (VISA, Mastercard, JCB, CUP (China Union Pay and AMEX) and PayPal.

3. EXTENDED RETURN: Extended return period up until January 2 for all purchases made between November 10 and December 2.


  • Free in store return (except Takashimaya).
  • Returns to be sent by mail or private courier, with the sender assuming responsibility for the cost and delivery of the items.

Returns address:

Vivo City
1 Harbourfront Walk, UNIT #01-140
098585 Singapore.

Refund 5 working days from reception and validation.

5. CUSTOMER SUPPORT: Monday to Friday from 11:00 to 18:00. +65 62612505. Contact.