RETURN DETAILS

1.Returns

Return method Cost Time frame
In store (except Takashimaya) Free Within 30 days of the date of purchase
Via post or courier To be assumed by customer Within 30 days of the date of purchase

Return method: In store (except Takashimaya)

Cost: Free

Time frame: Within 30 days of the date of purchase

Return method: Via post or courier

Cost: To be assumed by customer

Time frame: Within 30 days of the date of purchase

You can return your order up to 30 days after the purchase date:

1. In store: You can return your order for free at any store in Singapour. You just have to show your purchase receipt (delivery note) or the sticker you received with your order.

2. Through a courier company: Send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Address for returns:

BIMBA Y LOLA Vivo City
1 Harbourfront Walk, UNIT #01-140
098585 Singapore

Items must be returned in pristine condition, with tags attached, unworn and in their original packaging to ensure payment of your refund.

Jewelry and accessories must be returned in their unopened, sealed and original packaging in sound condition. In compliance with the current health and safety regulations and for your own safety, cosmetics, swimwear and underwear returns will not be accepted if the protective seal has been removed.

Masks, for hygiene reasons and for your own safety, cannot be returned.

For more information, please read our Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

2.Refunds

Return method Refund time frame
In store 5 working days
Via post or courier 5 working days from reception and validation in our distribution center

Return method: In store

Refund time frame: 5 working days

Return method: Via post or courier

Refund time frame: 5 working days from reception and validation in our distribution center

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.

We will notify you as soon as your return has been approved, either in store or by our distribution center.