FAQ

Once you have completed your order, you will receive a purchase confirmation email. You will also see the order, its details and its identification number in your BIMBA Y LOLA account.

Once the order has been prepared and sent to the transport company, you will receive a dispatch confirmation email with all the information needed to track it in real time. Remember that the tracking code for your shipment will not be activated by the transport company immediately. It may take up to 24 hours for the link to show you information on the delivery process.

You can also check your order status in the 'Orders' section of your account.Need help?

You have 30 days from date of purchase to return any item you are not fully satisfied with.

Returns can be made in store (except Takashimaya) free of charge and by post or by courier, assuming the cost and the full responsibility of the same.
Items returned by post or courier must sent to the following address:

BIMBA Y LOLA Vivo City
1 Harbourfront Walk, UNIT #01-140
098585 Singapore

When returning jewellery and accessories is essential that all security seals are intact. Swimwear cannot be exchanged or returned.

For further details regarding returns and exchanges please see purchase Terms and Conditions.
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Refunds of in store returns: On your visit to your nearest store, our product experts will review the product and register the refund which will be immediately process through to the original payment method. You will see your funds credited back into your account within a max period of 5 WORKING days, standard interbank refunds operations timeframe. May the case be the funds are not credited yet into your account after 5 working days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.

Refunds of returns delivered by courier: Once the order arrives back to our warehouse, and upon its quick inspection, the refund will be process automatically. Through your BIMBA Y LOLA account we will confirm the approval of your refund. Please bear in mind though it may take up to 5 WORKING days for the funds to be credited back into your account -this timeframe depends on the bank branch you work with-. May the case be the funds are not credited yet into your account after 5 WORKING days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.Need help?

Select the products and add them to the shopping basket by clicking on the “add to bag” button. To complete your purchase:
1. Click on the basket located in the top right-hand corner of the page. Here you can add or remove items .Then, click on “checkout”.
2. A screen will appear showing a summary of your order and the total amount to be paid, including shipping costs.
3. “Place Order” If you have already registered to bimbaylola.com enter your e-mail and password, and the system will retrieve your details. If you do not have an account, you click on “create account” and enter the details requested.
4. In the next step you should, select your delivery method, complete your shipping and billing details. In this step you may also include any additional delivery comments, request an invoice (only for Spain) and/or select the Send as a gift option.
5. After clicking the button “Continue”, select method of payment, accept the terms and conditions and click on “confirm order”.
6. You will then be asked to enter your credit/debit card details or PayPal registration data. If an error were to occur during payment you will be asked to choose a different payment method.
7. If your payment has been successful an order confirmation screen will appear which you may print or verify in your account (Orders). Order confirmation will also be sent to you via email.

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We offer the possibility for you to send gifts via bimbaylola.com. Simply follow the usual purchasing process, select the address to which you wish to send the gift and mark the “send as a gift” option. You can also write a personalised message to the recipient.
You can request it too by contacting as on our contact form.
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Payments can be made by Credit Card (Visa, MC, Union Pay and JCB) or PayPal.Need help?

You can cancel your order, as long as it has not yet been sent. To do so, send your cancellation request via our contact form.Need help?

You can request an invoice by contacting through our contact form
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By registering you will not have to re-enter all your personal details. When you access your account you will also be able to view all your orders, their status and modify your personal details.Need help?

To register click on “My account” in the top right-hand corner of the screen, then click on "Create Account" and complete the details requested.Need help?

If you have forgotten your password click "Forgotten your password?". You will be asked to enter the email address used to register your account and then click “Send”. In a few minutes you will receive an e-mail with your new password.Need help?

Currently, bimbaylola.sg delivers to the Singaporian territory except for P.O.boxes, army camps, hotels and most of the islands in Singapore.Need help?

Standard delivery is 5SGD. Standard Delivery is free for all orders over 125SGDNeed help?

Consignments are sent via a courier company, and the approximate lead time is from 2 to 3 working days.Need help?

If within 10 working days of the confirmation of your order you still have not received the package, please contact us on our contact form.Need help?

Orders can only be delivered to addresses in Singapore
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If you receive the wrong item or a faulty product you should contact us immediately, within 24 hours,on our contact form, indicating the discrepancy or problem, your personal details and order number. We will contact you as soon as possible to resolve the incident.

Incidents will always be dealt with in the same market as the purchase.
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You should follow the same process as for a normal return, but the refund shall be made to the person who made the purchase.Need help?

At BIMBA Y LOLA we are very concerned with security and guaranteeing and protecting our clients’ privacy. For this reason we guarantee that your data will be treated under the strictest levels of security.

The credit card transactions are transferred via a SSL (Secure Socket Layering) safe server. When the letters “http” change to “https”, the “s” indicates that you are in a SSL area, your navigator may also inform you of the site security via a pop-up message. SSL encrypts the personal information via the transportation of data.

Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to: lopd@bimbaylola.com
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Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to lopd@bimbaylola.com or send a letter accompanied by a copy of national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.Need help?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the ‘“gift order” option, your message will also be featured. 
 
You can also check your order status from your account in the "Orders” section.  Need help?